Request for information under the Code on Access to Information — 1823 operating cost and cost per case
Dear Sir/Madam,
I am writing under the Code on Access to Information about the 1823 complaint channel. No cost-per-case series is published, so the service's efficiency claims cannot be independently checked. For each of the last three financial years — 2023-24, 2024-25 and 2025-26:
1. What was the total operating cost of 1823, and the cost per case, and how are staff hours recorded by channel and by case type?
Scope limiter: if the full period is unavailable, please provide the most recent available quarterly data. If you refuse any part of this request, please state the provision of the Code on Access to Information relied on.
Yours faithfully,
I . S . Chan
13/10/2026
Dear Sir/Madam,
Thank you for your email to the Innovation and Technology Commission (ITC) dated 5/10/2026. Please note that ITC have referred this case to the Digital Policy Office (DPO) and requested 1823 to follow.
1823 is currently following up on the case and will provide a substantive reply as soon as possible.
Best regards,
Christine Chan
Assistant Manager
1823
(Case Ref: 3-9791471636)
Case Status Enquiry: www.1823.gov.hk/portal/en/login
Contact Us: www.1823.gov.hk/en/about-us/contact-us
Service Disclaimer: www.1823.gov.hk/en/di.shtm
Dear Sir/Madam,
I refer to your email enquiry dated 5 October 2026 under The Code on Access to Information addressed to the Innovation and Technology Commission, that has been referred to 1823 for handling. Our response is as follows:
The total operating costs of 1823 for FY2023/24, FY2024/25 and FY2025/26 were $175 million, $211 million and $214 million respectively. We do not compile the number of staff hours spent on each case or with breakdown by channel and case types.
Best regards,
Christine Chan
Assistant Manager
1823
Case Status Enquiry: www.1823.gov.hk/portal/en/login
Contact Us: www.1823.gov.hk/en/about-us/contact-us
Service Disclaimer: www.1823.gov.hk/en/di.shtm