Request for Information under the Code on Access to Information – "Water Save Dave" Performance KPIs and Outreach Metrics
Dear Water Supplies Department,
Under the Government's Code on Access to Information, I am writing to request records regarding performance evaluations and public engagement for the mascot "Water Save Dave" (滴惜仔).
Please provide the following recorded information covering the period from October 2022 to September 2026:
1. Performance Evaluation & Contractual KPIs
What were the explicit Key Performance Indicators (KPIs) and evaluation matrices stipulated in the vendor contracts or monitored internally, including (a) output metrics (e.g., social media likes, reach, impressions, follower growth) and (b) outcome metrics, if any (e.g., campaign recall, public awareness surveys, or water-saving behavioral conversion)?
2. Outreach & Educational Activities
What were the annual counts and descriptions of physical/onsite outreach activities featuring "Water Save Dave," including school visits (under the "Excursion with Water Save Dave" programme), community roadshows, public exhibitions, and promotional events?
3. Outreach Attendance & Direct Expenditure
What were the total annual participation numbers for physical outreach events, broken down by category (e.g., number of participating schools, students, and community attendees), and what were the direct operational costs incurred for conducting these activities?
Where event logs, participant numbers, or KPI evaluations are tracked across multiple sub-divisions or regional offices, please aggregate the figures or provide the respective departmental summaries. Should any portion of the vendor evaluation matrices contain confidential commercial details, please redact those parts while disclosing the non-sensitive performance benchmarks and delivery targets.
Thank you for your time and support.
Yours faithfully,
Jasmine
This is to acknowledge receipt of your message. Where appropriate, we will
give you a reply. For emergency matters, please call our 24-hour hotline
at 2824 5000. Thank you. (This is generated by an auto-reply programme.)
本署已經收到你的電郵。如有需要，我們會作出回覆。如有緊急事項，請致電本署24
小時熱線2824 5000。謝謝。(此為電腦自動發出的訊息。)
Water Supplies Department
水務署
This is to acknowledge receipt of your message. Where appropriate, we will
give you a reply. For emergency matters, please call our 24-hour hotline
at 2824 5000. Thank you. (This is generated by an auto-reply programme.)
本署已經收到你的電郵。如有需要，我們會作出回覆。如有緊急事項，請致電本署24
小時熱線2824 5000。謝謝。(此為電腦自動發出的訊息。)
Water Supplies Department
水務署
Dear Jasmine,
Your email dated 3 October 2026 refers. We are looking into the subject
matter and will revert to you as soon as possible.
Public Relations Unit
Water Supplies Department
[1]cid:[email protected]
Follow us on:
[2][IMG][3] [4][IMG][5] [6][IMG][7]
From: "Jasmine" <[8][ATI #1636 email]>
To: "ATI requests at Water Supplies Department"
<[9][Water Supplies Department request email]>
Date: 03-10-2026 06:50
Subject: Access to Information request - Request for Information
under the Code on Access to Information – "Water Save Dave" Performance
KPIs and Outreach Metrics
Sent by: [10][ATI #1636 email]
══════════════════════════════════════════════════════════════════════════
Dear Water Supplies Department,
Under the Government's Code on Access to Information, I am writing to
request records regarding performance evaluations and public engagement
for the mascot "Water Save Dave" (滴惜仔).
Please provide the following recorded information covering the period from
October 2022 to September 2026:
1. Performance Evaluation & Contractual KPIs
What were the explicit Key Performance Indicators (KPIs) and evaluation
matrices stipulated in the vendor contracts or monitored internally,
including (a) output metrics (e.g., social media likes, reach,
impressions, follower growth) and (b) outcome metrics, if any (e.g.,
campaign recall, public awareness surveys, or water-saving behavioral
conversion)?
2. Outreach & Educational Activities
What were the annual counts and descriptions of physical/onsite outreach
activities featuring "Water Save Dave," including school visits (under the
"Excursion with Water Save Dave" programme), community roadshows, public
exhibitions, and promotional events?
3. Outreach Attendance & Direct Expenditure
What were the total annual participation numbers for physical outreach
events, broken down by category (e.g., number of participating schools,
students, and community attendees), and what were the direct operational
costs incurred for conducting these activities?
Where event logs, participant numbers, or KPI evaluations are tracked
across multiple sub-divisions or regional offices, please aggregate the
figures or provide the respective departmental summaries. Should any
portion of the vendor evaluation matrices contain confidential commercial
details, please redact those parts while disclosing the non-sensitive
performance benchmarks and delivery targets.
Thank you for your time and support.
Yours faithfully,
Jasmine
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[11][ATI #1636 email]
Is [12][Water Supplies Department request email] the wrong address for Access to Information
requests to Water Supplies Department? If so, please contact us using this
form:
[13]https://accessinfo.hk/change_request/new...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[14]https://accessinfo.hk/help/officers
If you find this service useful as an ATI officer, please ask your web
manager to link to us from your organisation's ATI page.
-------------------------------------------------------------------
References
Visible links
2. https://www.facebook.com/watersavedave.h...
3. https://www.facebook.com/watersavedave.h...
4. https://www.instagram.com/watersavedave....
5. https://www.instagram.com/watersavedave....
6. https://www.youtube.com/channel/UCBNvKbi...
7. https://www.youtube.com/channel/UCBNvKbi...
8. mailto:[ATI #1636 email]
9. mailto:[Water Supplies Department request email]
10. mailto:[ATI #1636 email]
11. mailto:[ATI #1636 email]
12. mailto:[Water Supplies Department request email]
13. https://accessinfo.hk/change_request/new...
14. https://accessinfo.hk/help/officers
Dear Jasmine,
Your email dated 3 October 2026 refers. As your request covers a
substantial amount of information concerning various aspects of public
outreach campaigns and events organised/arranged by this Department over
multiple years, we serve this interim reply to notify you that we are
looking into the subject matter and will revert to you as soon as
possible.
Public Relations Unit
Water Supplies Department
[1]cid:[email protected]
Follow us on:
[2][IMG][3] [4][IMG][5] [6][IMG][7]
From: Public Relations Unit/WSD <[8][email address]>
Sent: Monday, October 12, 2026 4:22 PM
To: [9][ATI #1636 email]
Subject: Re: Access to Information request - Request for Information under
the Code on Access to Information – "Water Save Dave" Performance KPIs and
Outreach Metrics
Dear Jasmine,
Your email dated 3 October 2026 refers. We are looking into the subject
matter and will revert to you as soon as possible.
Public Relations Unit
Water Supplies Department
[10]cid:[email protected]
Follow us on:
[11]cid:[email protected][12] [13]cid:[email protected][14] [15]cid:[email protected][16]
From: "Jasmine" <[17][ATI #1636 email]>
To: "ATI requests at Water Supplies Department"
<[18][Water Supplies Department request email]>
Date: 03-10-2026 06:50
Subject: Access to Information request - Request for Information
under the Code on Access to Information – "Water Save Dave" Performance
KPIs and Outreach Metrics
Sent by: [19][ATI #1636 email]
══════════════════════════════════════════════════════════════════════════
Dear Water Supplies Department,
Under the Government's Code on Access to Information, I am writing to
request records regarding performance evaluations and public engagement
for the mascot "Water Save Dave" (滴惜仔).
Please provide the following recorded information covering the period from
October 2022 to September 2026:
1. Performance Evaluation & Contractual KPIs
What were the explicit Key Performance Indicators (KPIs) and evaluation
matrices stipulated in the vendor contracts or monitored internally,
including (a) output metrics (e.g., social media likes, reach,
impressions, follower growth) and (b) outcome metrics, if any (e.g.,
campaign recall, public awareness surveys, or water-saving behavioral
conversion)?
2. Outreach & Educational Activities
What were the annual counts and descriptions of physical/onsite outreach
activities featuring "Water Save Dave," including school visits (under the
"Excursion with Water Save Dave" programme), community roadshows, public
exhibitions, and promotional events?
3. Outreach Attendance & Direct Expenditure
What were the total annual participation numbers for physical outreach
events, broken down by category (e.g., number of participating schools,
students, and community attendees), and what were the direct operational
costs incurred for conducting these activities?
Where event logs, participant numbers, or KPI evaluations are tracked
across multiple sub-divisions or regional offices, please aggregate the
figures or provide the respective departmental summaries. Should any
portion of the vendor evaluation matrices contain confidential commercial
details, please redact those parts while disclosing the non-sensitive
performance benchmarks and delivery targets.
Thank you for your time and support.
Yours faithfully,
Jasmine
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[20][ATI #1636 email]
Is [21][Water Supplies Department request email] the wrong address for Access to Information
requests to Water Supplies Department? If so, please contact us using this
form:
[22]https://accessinfo.hk/change_request/new...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[23]https://accessinfo.hk/help/officers
If you find this service useful as an ATI officer, please ask your web
manager to link to us from your organisation's ATI page.
-------------------------------------------------------------------
References
Visible links
2. https://www.facebook.com/watersavedave.h...
3. https://www.facebook.com/watersavedave.h...
4. https://www.instagram.com/watersavedave....
5. https://www.instagram.com/watersavedave....
6. https://www.youtube.com/channel/UCBNvKbi...
7. https://www.youtube.com/channel/UCBNvKbi...
8. mailto:[email address]
9. mailto:[ATI #1636 email]
11. https://www.facebook.com/watersavedave.h...
12. https://www.facebook.com/watersavedave.h...
13. https://www.instagram.com/watersavedave....
14. https://www.instagram.com/watersavedave....
15. https://www.youtube.com/channel/UCBNvKbi...
16. https://www.youtube.com/channel/UCBNvKbi...
17. mailto:[ATI #1636 email]
18. mailto:[Water Supplies Department request email]
19. mailto:[ATI #1636 email]
20. mailto:[ATI #1636 email]
21. mailto:[Water Supplies Department request email]
22. https://accessinfo.hk/change_request/new...
23. https://accessinfo.hk/help/officers